Interesting article about communicating with customers. very basic and very true, listen to your customers and the follow through with your commitments.
http://bx.businessweek.com/business-communications/view?url=http%3A%2F%2Fpivotpointsolutions.net%2F2011%2F07%2F05%2Faligning-your-business-to-customers-pillar-3-%25e2%2580%2593-communication%2F
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