Hi class:
Often, we need to do business with clients that are strangers. In order to get the deal done and develop a good relationship with the clients for more business opportunities, we need to know how to communicate with them even though we know very little about them.
I found this article on "howstuffworks" website talks about "How Business Communication Icebreakers Work." The article gives detailed information about how the icebreakers work and different scenarios in business.
Here is the link:
http://communication.howstuffworks.com/business-communication-icebreaker.htm
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