The Four Powers of Communication

Good communication skills are essential in workplace. If people who are working need to see clients at their workplace,they should know that some clients are troublesome. Therefore, good communication skills will avoid conflicts with clients. I found an article which states four powers of communication as follow:
1.Expressing Yourself;
2.Listening and Responding;
3.Regulating Attention and Intention;
4.Understanding and Responding to People in Their "Style".

Here is the link: http://business-communication-skills.net/