10 ways to communicate more effectively with customers and co-workers

I've found an interesting article on how to communicate better with others in a workplace setting.

Here are the ten rules it specifies:

1. Beware of interrupting

2. Listen actively

3. Avoid negative questions

4. Be sensitive to differences in technical knowledge

5. Use analogies to explain technical concepts

6. Use positive instead of negative statements

7. Be careful of misinterpreted words and phrases

8. Remember that technical problems involve emotional reactions

9. Anticipate customer objections and questions

10. Keep the customer informed

Details can be found here: http://www.techrepublic.com/blog/10things/10-ways-to-communicate-more-effectively-with-customers-and-co-workers/207