I found this article very interesting about electronic communication. The article talks about the advantage of electronic communication like emails or text message for debt collector. It is more effective and less invasive for collecting debt from debtors. "There is a 12% increase in collection by using electronic communication" by Michelle Dunn.
I believe that electronic communication can be a better way of communication to avoid mistakes and be less invasive when collect money from debtor.
Here are some dos and don'ts for using electronic communication in your debt-collection efforts copy from the articles:
Do:
- Skip tracing or locating debtors
- Researching collection tools, such as software or skip tracing tools
- Credit reporting
- Use database technology to maintain account information on customers
- Get authorization for each payment
- Research place of employment
Don't:
- Send instant messages to a debtor about a debt
- Initiate unauthorized additional payments on a bank account.
- Send a friend request to a debtor on any social networking website
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